Connect NORDVEST to AI tools

NORDVEST can connect to Claude and ChatGPT so you can ask them about your customers, assets, service requests, We Owes, and service agreements — in plain English, from wherever you already use them.

Already have Tonttu? NORDVEST's built-in assistant (look for the chat icon in the app) needs no setup and no connection. It's part of the AI module — if you don't see the chat icon, ask your admin whether AI is enabled for your company. This page is for connecting NORDVEST to Claude or ChatGPT directly, outside the app.

What connecting does

Once connected, you can ask Claude or ChatGPT things like:

"What's the status of the Miller Hydraulics service request?"
"Show me open We Owes for Cascade Fabrication."
"When was the last service on asset AC-4021?"
"Summarize this customer's service history."

With the right permission, you can also ask it to log a note or create a follow-up — see What the AI can see and do below.

Everything the AI sees is scoped to your company's own data — never another company's.

Connect Claude.ai

In Claude.ai, go to Settings → Connectors.
Click Add custom connector.
For the URL, enter:
```
https://app.nordvestops.com/mcp
```
Click Connect. You'll be sent to NORDVEST to sign in (if you aren't already).
Review the access being requested and click Approve.

Claude can now answer questions using your NORDVEST data.

Connect ChatGPT

[PLACEHOLDER — confirm current ChatGPT connector steps before publishing; their settings UI has moved before.]

In ChatGPT, go to Settings → Connectors (or Apps & Connectors, depending on your plan).
Choose Add connector / Add custom connector.
Enter the same URL as above: https://app.nordvestops.com/mcp.
Sign in to NORDVEST when prompted and approve the requested access.

What the AI can see and do

By default, connecting gives Claude or ChatGPT read-only access to:

Customers
Assets
Service Requests
We Owes (commitments, opportunities, warranties)
Service Agreements

It can look things up and search across these, but it can't change anything.

If you also grant write access during setup, the AI can additionally:

Create or update a customer account, and add or update a contact on one
Create or update a We Owe
Log an interaction (a note about a customer conversation)
Post a comment on a We Owe

Write access still respects your own role in NORDVEST — if your account can't create We Owes in the app, connecting an AI tool won't change that.

Security, in plain words

Scoped to you and your company. The AI only ever sees your company's data — nothing from other NORDVEST customers.
You sign in to approve it. Connecting requires signing in to your own NORDVEST account and approving the request; nobody can connect on your behalf.
Nothing is shared until you approve. Read access and write access are requested and granted separately.
Every request is logged. NORDVEST keeps a record of what was asked for through the connection.

Managing and disconnecting

Go to Settings → AI Connections to see every AI tool currently connected to your account, what access it has (read-only or read and write), and when it was connected.

Click the trash icon next to a connection to revoke it — the AI tool loses access immediately. You can also remove the connector from Claude's or ChatGPT's own settings; either side works.

Troubleshooting

I don't see a way to add a custom connector. Custom connectors are a feature of your Claude or ChatGPT plan, not NORDVEST — check that your plan supports custom/developer connectors.

I'm stuck in a sign-in loop. Make sure you entered the URL exactly as shown above. If it persists, sign out of NORDVEST in your browser and try connecting again.

The AI says it can't find my data. Double-check you approved the connector request fully — a partially approved connection can leave the AI without access. Try disconnecting and reconnecting.

The AI can see my data but says it can't make changes. That means write access wasn't granted, or your NORDVEST role doesn't allow that action. Ask your NORDVEST admin if you believe you should have that permission.

Still stuck? Email support@nordvestops.com and we'll help you get connected.