Terms of Service

Effective Date: February 12, 2026 Last Updated: February 12, 2026

1. Agreement Overview

These Terms of Service ("Terms") constitute a binding agreement between the organization subscribing to Nordvest Ops ("Customer," "you," or "your") and Compressor Systems Inc., operating the Nordvest Ops platform ("Nordvest Ops," "we," "our," or "us").

By accessing or using Nordvest Ops, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

Nordvest Ops is a business-to-business service management platform designed for compressed air service companies. It is not intended for consumer or personal use.

2. Definitions

"Platform" means the Nordvest Ops web application, mobile applications, APIs, and all related services.
"Customer" means the organization that subscribes to Nordvest Ops.
"Authorized Users" means individuals granted access to the Platform by the Customer, including but not limited to administrators, service managers, and technicians.
"Customer Data" means all data entered into, uploaded to, or generated within the Platform by the Customer or its Authorized Users, including customer records, asset data, service records, photos, documentation, and notes.
"Service Agreement" means the separate written agreement between the Customer and Nordvest Ops specifying the subscribed modules, pricing, and any additional terms.
"Subscription Term" means the period during which the Customer has an active paid subscription to the Platform.

3. Account and Access

3.1 Account Registration

To use Nordvest Ops, the Customer must register an account and provide accurate, current, and complete information. The Customer is responsible for maintaining the accuracy of this information.

3.2 Authorized Users

The Customer controls which individuals have access to the Platform and at what permission level. The Customer is responsible for:

Managing user access, roles, and permissions within their organization
Ensuring Authorized Users comply with these Terms
Promptly revoking access for individuals who should no longer have it
All activity that occurs under the Customer's account

3.3 Account Security

The Customer is responsible for maintaining the security of account credentials. This includes:

Requiring strong passwords (the Platform enforces a minimum of 12 characters)
Enabling two-factor authentication where available
Not sharing login credentials between individuals
Notifying us promptly at support@pad19labs.com if unauthorized access is suspected

4. Subscription and Payment

4.1 Service Agreement

The Customer's subscription, including selected modules and pricing, is specified in a separate Service Agreement. These Terms govern the general use of the Platform; the Service Agreement governs the commercial terms specific to each Customer.

In the event of a conflict between these Terms and a Service Agreement, the Service Agreement will control with respect to the subject matter of that conflict.

4.2 Billing

Subscriptions are billed monthly in advance unless otherwise specified in the Service Agreement
Payment is due within 30 days of invoice date
All fees are stated in US dollars

4.3 Late Payment

If payment is not received within 30 days of the invoice date, we reserve the right to:

Charge interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower) on outstanding balances
Suspend access to the Platform after providing 15 days written notice of the overdue balance
Terminate the subscription if payment remains outstanding for 60 days or more

Suspension or termination for non-payment does not relieve the Customer of the obligation to pay outstanding fees.

4.4 Price Changes

We may adjust pricing with at least 60 days written notice before the change takes effect. The Customer may terminate the subscription before the price change takes effect if the Customer does not agree to the new pricing.

5. Customer Data

5.1 Ownership

The Customer retains all rights, title, and ownership of Customer Data. We do not claim any ownership interest in Customer Data. We do not use Customer Data for any purpose other than providing and improving the Platform.

5.2 License to Process

The Customer grants us a limited, non-exclusive license to store, process, transmit, and display Customer Data solely for the purpose of providing the Platform and related support services. This license terminates when Customer Data is deleted from our systems.

5.3 Data Portability

The Customer may export their data at any time in a standard, portable format through the Platform or by request to our support team.

5.4 Data Deletion

Upon termination of the subscription, the Customer may request export of all Customer Data. We will delete all Customer Data within 30 days following termination, except where retention is required by law.

5.5 Backups

We maintain automated backups of Customer Data for disaster recovery purposes. Backup copies are purged on a rolling schedule consistent with our data retention practices.

6. Acceptable Use

6.1 Permitted Use

Nordvest Ops is licensed for use by the Customer's organization for managing compressed air service operations, including customer management, asset tracking, service scheduling, documentation, and related business functions.

6.2 Prohibited Use

The Customer agrees not to:

Share, resell, sublicense, or provide access to the Platform to any third party outside of the Customer's organization
Attempt to reverse engineer, decompile, or disassemble any part of the Platform
Interfere with or disrupt the Platform's infrastructure, security, or performance
Use the Platform to store or transmit malicious code, viruses, or harmful data
Use the Platform in violation of any applicable law or regulation
Attempt to access data belonging to other customers or tenants
Use automated tools (bots, scrapers) to access the Platform without prior written consent
Remove, alter, or obscure any proprietary notices in the Platform

6.3 Enforcement

We reserve the right to suspend or terminate access for any Customer or Authorized User who violates these Terms, with notice where practicable.

7. Platform Availability and Support

7.1 Availability

We use commercially reasonable efforts to maintain Platform availability. However, Nordvest Ops is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.

Planned maintenance will be scheduled during off-peak hours when possible, and we will provide reasonable advance notice for maintenance that may affect availability.

7.2 Offline Functionality

Certain features of the Platform are designed to function offline and synchronize when connectivity is restored. We are not responsible for data discrepancies resulting from extended offline use or synchronization conflicts, though we design the Platform to minimize such issues.

7.3 Support

Support is available via email at support@pad19labs.com during regular business hours (Pacific Time, Monday through Friday). We will respond to support requests within one business day. Emergency issues affecting critical operations will be prioritized.

8. Intellectual Property

8.1 Platform Ownership

Nordvest Ops, including all software, code, design, documentation, trademarks, and related intellectual property, is and remains the property of Compressor Systems Inc. These Terms do not transfer any intellectual property rights to the Customer.

8.2 Customer License

During the Subscription Term, we grant the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms and the applicable Service Agreement.

8.3 Feedback

If the Customer provides suggestions, feature requests, or other feedback about the Platform, we may use that feedback to improve the Platform without obligation or compensation to the Customer. Feedback does not create any intellectual property rights for the Customer in the Platform.

9. Confidentiality

9.1 Confidential Information

Each party may receive confidential information from the other during the course of this agreement. Confidential information includes Customer Data, Platform architecture and security details, pricing terms, and business plans.

9.2 Obligations

Each party agrees to:

Protect the other party's confidential information with at least the same degree of care used to protect its own confidential information
Use confidential information only for purposes related to this agreement
Not disclose confidential information to third parties without prior written consent, except to employees or contractors who need access and are bound by confidentiality obligations

9.3 Exceptions

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, independently developed, rightfully received from a third party without restriction, or required to be disclosed by law.

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

The Platform will perform substantially in accordance with its documentation during the Subscription Term
We will use commercially reasonable efforts to protect Customer Data in accordance with our Privacy Policy
We have the right to provide the Platform and enter into this agreement

10.2 Customer Warranties

The Customer warrants that:

The Customer has the authority to enter into this agreement
The Customer will use the Platform in compliance with all applicable laws
The Customer has the right to provide any data entered into the Platform

10.3 Disclaimer

EXCEPT AS EXPRESSLY STATED IN SECTION 10.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE.

10.4 Decision-Support Tool

Nordvest Ops is a decision-support and operational management tool. The Customer retains full responsibility for verifying service schedules, maintenance decisions, equipment assessments, and all business operations. We do not guarantee the accuracy or completeness of scheduling recommendations, runtime calculations, or alerts generated by the Platform.

11. Limitation of Liability

11.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.2 Exclusion of Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to the extent prohibited by applicable law.

12. Indemnification

12.1 By Us

We will defend, indemnify, and hold harmless the Customer from third-party claims alleging that the Platform infringes a valid US patent, copyright, or trade secret, provided the Customer promptly notifies us of the claim, gives us sole control of the defense, and provides reasonable cooperation.

If the Platform becomes the subject of an infringement claim, we may at our option: obtain the right for the Customer to continue using the Platform, modify the Platform to be non-infringing, or terminate the subscription and refund prepaid fees for the unused portion.

12.2 By the Customer

The Customer will defend, indemnify, and hold harmless Nordvest Ops from third-party claims arising from the Customer's use of the Platform in violation of these Terms, Customer Data, or the Customer's breach of applicable law.

13. Termination

13.1 Termination for Convenience

Either party may terminate this agreement with 30 days written notice unless otherwise specified in the Service Agreement. The Customer will be responsible for fees incurred through the effective termination date.

13.2 Termination for Cause

Either party may terminate this agreement immediately upon written notice if the other party:

Materially breaches these Terms and fails to cure the breach within 30 days of written notice
Becomes insolvent, files for bankruptcy, or ceases operations

13.3 Effect of Termination

Upon termination:

The Customer's access to the Platform will be discontinued
The Customer may request export of their Customer Data for up to 30 days following termination
Customer Data will be permanently deleted 30 days following termination unless retention is required by law
Any outstanding payment obligations survive termination
Sections 5.1 (Data Ownership), 9 (Confidentiality), 10.3 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), and 14 (General Provisions) survive termination

14. General Provisions

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any dispute arising from these Terms will first be addressed through good-faith negotiation between the parties for a period of at least 30 days. If the dispute cannot be resolved through negotiation, it will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Benton County, Oregon.

14.3 Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, internet or infrastructure outages, or pandemics.

14.4 Assignment

The Customer may not assign or transfer this agreement without our prior written consent. We may assign this agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

14.5 Entire Agreement

These Terms, together with our Privacy Policy and the applicable Service Agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, proposals, or representations.

14.6 Amendments

We may update these Terms from time to time. We will provide at least 30 days notice of material changes via email or in-app notification. Continued use of the Platform after the effective date of changes constitutes acceptance. If the Customer does not agree with material changes, the Customer may terminate the subscription before the changes take effect.

14.7 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.8 Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.9 Notices

All notices under these Terms must be in writing and sent to:

To Nordvest Ops: support@pad19labs.com
To the Customer: The email address associated with the Customer's account administrator

Contact Us

If you have questions about these Terms, please contact us at:

Email: support@pad19labs.com Website: https://nordvestops.com