Stuck in the
field? We've got you.

Three ways to get unstuck — fastest first. Most questions are answered by Tonttu, the little helper built into the app. For everything else, the docs and a real human inbox are right here.

// CHANNEL_01 — IN-APP

Ask Tonttu in the app

FASTEST

Tonttu lives in the bottom-left of every page in NORDVEST. Ask anything — “how do I close out a PM?”, “where's the oil sample form?”, “why is this asset showing red?” — and get an answer in seconds, with links to the exact screen you need.

Open Tonttu → How it works

// CHANNEL_02 — SELF-SERVE

Read the docs

REFERENCE

docs/

├─ getting-started.md

├─ assets & hierarchy.md

├─ service-requests.md

├─ pm-agreements.md

├─ oil-samples.md

└─ we-owes.md

Every feature, field, and workflow — written by the same people who built it. Plain English, short paragraphs, real screenshots.

Browse docs →

// CHANNEL_03 — HUMAN

Email a human

~1 BIZ DAY

support@nordvestops.com

For billing, onboarding, feature requests, or anything that needs a real reply. Include your company name and a screenshot if you can — it speeds things up.

Compose email →

// Tonttu

< 5 secInstant, in-app

// Docs

24/7Searchable & versioned

// Email

~1 dayMon–Fri, Pacific

// Outage?

OKAll systems operational

// GUIDE_01 — USING TONTTU

Tonttu: your NORDVEST helper

Tonttu (Finnish for “gnome” — because every workshop has one) is the chat helper built into the bottom-left of NORDVEST. It knows the app inside-out and your company's data, so answers link straight to the right screen.