// Tonttu
< 5 secInstant, in-app
// HELP & SUPPORT
Get the answer
without hunting.
// IN-APP
Ask Tonttu in the app
FASTEST
Tonttu lives in the bottom of the sidebar in NORDVEST. Ask things like “how do I close out a PM?”, “where's the oil sample form?”, or “why is this asset showing red?” and get the next step with links to the right screen.
// SELF-SERVE
Read the docs
REFERENCE
docs/
├─ getting-started.md
├─ assets & hierarchy.md
├─ service-requests.md
├─ pm-agreements.md
├─ oil-samples.md
└─ we-owes.md
The help docs are inside NORDVEST. Sign in and open Help Docs in the lower left corner. They cover customers, assets, service requests, PM agreements, parts forecasting, integrations, and settings.
// HUMAN
Email a human
~1 BIZ DAY
support@nordvestops.com
For a bill, a new shop getting set up, something you want NORDVEST to do, or anything that needs a person.
// PHONE
Call us
PHONE TREE
(541) 596-9895
The line reaches a phone tree that rings us.
// Docs
24/7Searchable
// Email
~1 dayMon–Fri, Pacific
// Phone
(541) 596-9895Phone tree, rings us
// GUIDE_01, USING TONTTU
Tonttu: your NORDVEST helper
Tonttu is the chat helper built into the bottom-left of NORDVEST. It knows the app workflows and your company's data, so answers can point straight to the right screen or record.
Open Tonttu
Bottom of the left sidebar on every page in NORDVEST. Click the “Tonttu” sparkles icon to open it.
Ask in plain English
“Why is this asset overdue?” “How do I add a component?”
Follow the links
Tonttu tries to point you at the exact page, field, or report. One click and you're there.
Report a bug
If something is broken, tell Tonttu. It files the bug for us with the page you were on.
// TOP_TOPICS
Common questions
01
Quick Dispatch & Day Sheets
Drag and drop Service Requests, assign multiple techs, print the day.
02
Picklist for the day's work
Build, save, and print a parts list for each branch and day.
03
Inventory warnings when scheduling
Check branch stock, with interchangeable parts counted together, before you commit a date.
04
Seeing a full service history
Every service, hour reading, and part, down to the component that was changed.
05
Tracking a warranty claim
Draft, submitted, approved or denied, tied to the asset and broken into tasks.
06
Setting up my asset hierarchy
Facilities → rooms → compressors → sub-components.
07
A job needs a part that is out of stock
A We Owe carries the promise and ties the follow-up visit to the original service.
08
Creating a PM agreement
Schedules, intervals, customer-facing terms.
09
QuickBooks sync
Connect once. After that it runs on its own.
10
Organizing equipment at a customer site
Asset groups nest equipment by building, line, or room.