// Tonttu
< 5 secInstant, in-app
All systems operational
HOME / SUPPORT
// HELP & SUPPORT
Get the answer
without hunting.
Start with the path that fits the question. Tonttu answers in-app workflow questions, the docs cover setup and reference, and support handles onboarding or anything that needs a person.
// CHANNEL_01 — IN-APP
Ask Tonttu in the app
FASTEST
Tonttu lives in the bottom of the sidebar in NORDVEST. Ask things like “how do I close out a PM?”, “where's the oil sample form?”, or “why is this asset showing red?” and get the next step with links to the right screen.
// CHANNEL_02 — SELF-SERVE
Read the docs
REFERENCE
docs/
├─ getting-started.md
├─ assets & hierarchy.md
├─ service-requests.md
├─ pm-agreements.md
├─ oil-samples.md
└─ we-owes.md
Setup and workflow reference for the pieces operators ask about most: customers, assets, service requests, PM agreements, parts forecasting, integrations, and settings.
// CHANNEL_03 — HUMAN
Email a human
~1 BIZ DAY
support@nordvestops.com
For billing, onboarding, pilot access, feature requests, or anything that needs a real reply. Include your company name and a screenshot if you can.
// Docs
24/7Searchable & versioned
// Email
~1 dayMon–Fri, Pacific
// Outage?
OKAll systems operational
// GUIDE_01 — USING TONTTU
Tonttu: your NORDVEST helper
Tonttu is the chat helper built into the bottom-left of NORDVEST. It knows the app workflows and your company's data, so answers can point straight to the right screen or record.
Find the bubble
Bottom of the left sidebar on every page in NORDVEST. Look for the “Tonttu” sparkles icon — click to open.
Ask in plain English
“Why is this asset overdue?” “How do I add a component?”
Follow the links
Tonttu tries to point you at the exact page, field, or report. One click and you're there.
// IN-DEPTH GUIDES
Evaluating NORDVEST?
Longer-form answers to the buying questions that slow down a decision. Clear on what exists today and what does not.
G01
Will I know what parts I need before I need them?
NORDVEST forecasts part demand from runtime hours and PM intervals across every asset you service — so you order ahead, not in a panic.
G02
How do you schedule and assign service?
Drag a service request onto a tech's lane for the day. Multi-tech jobs are additive, and you get a heads-up if the branch is short on parts.
G03
What happens when a job needs a part that is out of stock?
A "We Owe" carries the open promise — investigate, order the part, install it — and ties the follow-up visit back to the original service.
G04
Can I see every service down to the component?
Every service, hour reading, and part lives on the asset itself — scan the QR and see the full history, right down to the component that was changed.
G05
Can you link to accounting?
NORDVEST runs your service work; and it links to your accounting software to keep things in sync.
G06
Can we organize the assets at a customer site?
Asset groups let you nest a customer's equipment by building, line, or room — however the site is actually laid out.
// TOP_TOPICS
Common questions
01
Quick Dispatch & Day Sheets
Drag and drop Service Requests, assign multiple techs, print the day.
02
Picklist for the day's work
Build, persist, and print a parts list per branch per day.
03
Inventory warnings when scheduling
Branch-aware, pool-aware checks before you commit a date.
04
Ask AI to draft a report
Describe what you want in plain English — NORDVEST fills in the filters and columns.
05
Filter reports by county, street, ZIP
Address fields now work on customers, assets, agreements, SRs, and We Owes.
06
Setting up my asset hierarchy
Facilities → rooms → compressors → sub-components.
07
Closing a service request
Record work, parts, time — then mark done.
08
Creating a PM agreement
Schedules, intervals, customer-facing terms.
09
QuickBooks sync
One-time connect, then it just runs.
10
Connect Claude or ChatGPT
Read your data from an AI assistant via the MCP server.