// GUIDE 04 · SERVICE HISTORY

Can I see every service down to the component?

Yes. Every service, every hour reading, and every part lives on the asset itself — so any tech can pull up the machine and see the full history, right down to the component that was changed last time.

Built in

The history lives on the machine

The everyday problem: a different tech was on this unit last time, so the person standing in front of it now doesn't know whether that filter was changed in March or is overdue. The answer is in someone's head, or on a paper invoice in a folder back at the shop.

In NORDVEST the record lives where it belongs — on the asset. Pull up the machine and you get its whole service timeline: PMs, oil samples, separator changes, firmware updates, each stamped with the hour reading, the date, the tech, and the parts used.

Down to the component

"Service history" usually means a list of visits. NORDVEST goes a level deeper: each entry records which components were touched — this filter, that separator element, this oil type at this many hours. So the question isn't just "when were we last here," it's "when did we last change this exact part, and at what hour reading" — the question a tech actually has, standing in front of the machine.

In your hand, in the field

The full history opens on the tech's phone, right there at the machine — field-ready, no digging through paper or calling the office. Whoever shows up is as informed as the person who was here last time.

What's due, in the same view

Because the history is tied to runtime hours and PM intervals, the same timeline also shows what's coming due — the oil filter flagged at 12,500 hours sits right alongside the work that's already been done. Past and next, on one machine, in one place.

Why down to the component? Go-backs and double-changes come from not knowing what the last tech did. Recording the actual component — not just "serviced" — means the next visit starts from fact, and a customer asking "what have you done to my machine?" gets a real answer.

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