Welcome to NORDVEST
NORDVEST is the operating system for the 4th utility: purpose-built software for compressed air service companies. Think of it as the co-pilot your service team deserves — minus the coffee addiction.
Why NORDVEST?
Most field service software treats a compressor like a washing machine. NORDVEST treats it like the heartbeat of a factory — because that's exactly what it is.
- Asset-centric — Every service, every component change, every hour reading lives with the asset it belongs to. No more digging through project folders wondering which compressor got the new separator last March.
- Industry-specific — Built for compressors, dryers, filters, vessels, vacuum pumps, blowers, and the rest of the compressed air family. We speak your language because we've been in your shoes (steel-toed, of course).
- Based on experience — NORDVEST isn't a tech startup looking for an exit. It's built by people in the compressed air industry with nearly 150 years of combined service experience. We've been in the machine rooms, heard the weird noises, and smelled the overheated oil.
Core Concepts
NORDVEST organizes your work around a simple hierarchy:
Your Company
└── Customers
└── Assets (compressors, dryers, filters, tanks)
└── Components (oil filters, belts, separators)
Assets can also be organized into Asset Groups — like putting an air dryer with the compressor it supports, or grouping everything in "Building B" together. However you think about the equipment, NORDVEST can match.
One Record for Every Visit
Every visit — scheduled PM, customer call, follow-up, install — flows through a single record: the Service Request. NORDVEST tracks why it exists (scheduled agreement, customer call, we-owe follow-up, internal work) and what happened on it (hours, components, materials, notes).
- Service Agreements define the PM cadence. Each active agreement always has one open Service Request waiting — close it, and the next one spawns automatically.
- Service Requests are where you record the work — components changed, hour readings taken, notes for next time. Whether the phone rang or it was on your PM schedule, it lives here.
We Owes
Sometimes you leave a job knowing you owe the customer something — a part on backorder, a follow-up visit, a quote for new equipment. We Owes gives your team a shared list so nothing falls through the cracks. It's the "I'll get back to you on that" tracker you've always needed.
We Owes come in three types:
- Obligations — Things you've promised and need to deliver
- Opportunities — Potential sales or equipment upgrades you're tracking
- Warranties — Warranty claims and their status
Each We Owe gets a reference number (like WE-1001) and can have sub-tasks, assigned owners, linked services, and watchers who get notified when things change.
Linking to Service Requests: A We Owe can be associated with any number of service visits, not just one. Add or remove Service Requests from the We Owe form — the first selection auto-fills the customer, and all selections must belong to the same customer. From the We Owe detail page, you can also click Add Service Request to create a new SR pre-linked to the We Owe, instead of navigating away and linking it up afterward.
Warranty rollup: Warranty-type We Owes aggregate tech hours and materials cost across all linked visits in the Service Rollup section, with individual breakdowns per visit and a grand total row when there are two or more.
Notifications
NORDVEST keeps you in the loop without drowning you in noise. Watch any Service Request, We Owe, or Service to get notified when its status changes. You'll also get notifications when you're assigned a sub-task or when one of your sub-tasks is completed. The notification bell in the sidebar shows your unread count.
Quick Links
- Getting Started — Set up your account and hit the ground running
- Customers — Managing customer records and locations
- Assets — Tracking compressors, dryers, and all the equipment that keeps factories humming
- Components — Managing parts, consumables, and the parts catalog
- Service Agreements — Setting up PM contracts and service windows
- Service Requests — Where every visit lives: PM, calls, follow-ups, installs
- Submitting From the Field — Mobile work logging for technicians
- Permissions — Who can do what (and why)
- Parts Forecast — Predicting what consumable parts you'll need before service visits
- Integrations — Connecting NORDVEST to outside systems like QuickBooks Desktop
- Settings — Making NORDVEST feel like home