Answers before
you commit.
Short, direct guides for operators comparing NORDVEST against the way their shop works today. What is built, what is partial, and where onboarding matters.
Will I know what parts I need before I need them?
NORDVEST forecasts part demand from runtime hours and PM intervals across every asset you service — so you order ahead, not in a panic.
How do you schedule and assign service?
Drag a service request onto a tech's lane for the day. Multi-tech jobs are additive, and you get a heads-up if the branch is short on parts.
What happens when a job needs a part that is out of stock?
A "We Owe" carries the open promise — investigate, order the part, install it — and ties the follow-up visit back to the original service.
Can I see every service down to the component?
Every service, hour reading, and part lives on the asset itself — scan the QR and see the full history, right down to the component that was changed.
Can you link to accounting?
NORDVEST runs your service work; and it links to your accounting software to keep things in sync.
Can we organize the assets at a customer site?
Asset groups let you nest a customer's equipment by building, line, or room — however the site is actually laid out.
How do you track a warranty claim?
Warranties live as a "We Owe" with their own Draft → Submitted → Approved/Denied stage, tied to the asset and broken into checklist tasks.
Does it work with QuickBooks?
QuickBooks stays your record of the money. Customers and stock come in from QuickBooks Online or Desktop, and a finished Service Report goes back as one invoice.
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