Answers before
you commit.
Short, direct guides for operators comparing NORDVEST against the way their shop works today. What is built, what is partial, and where onboarding matters.
Will I know what parts I need before I need them?
NORDVEST forecasts part demand from runtime hours and PM intervals across every asset you service — so you order ahead, not in a panic.
How do you schedule and assign service?
Drag a service request onto a tech's lane for the day. Multi-tech jobs are additive, and you get a heads-up if the branch is short on parts.
What happens when a job needs a part that is out of stock?
A "We Owe" carries the open promise — investigate, order the part, install it — and ties the follow-up visit back to the original service.
Can I see every service down to the component?
Every service, hour reading, and part lives on the asset itself — scan the QR and see the full history, right down to the component that was changed.
Can you link to accounting?
NORDVEST runs your service work; and it links to your accounting software to keep things in sync.
Can we organize the assets at a customer site?
Asset groups let you nest a customer's equipment by building, line, or room — however the site is actually laid out.
How do you track a warranty claim?
Warranties live as a "We Owe" with their own Draft → Submitted → Approved/Denied stage, tied to the asset and broken into checklist tasks.
Looking for product help instead? Head over to Support — Tonttu, docs, and a human inbox live there.