--- title: "Jobs, Labor Rates, and Record Work improvements" description: "Split a visit into jobs, bill each technician at the right rate, and record a whole crew on one page" url: "https://nordvestops.com/newsletter/service-bulletin-jobs-and-labor-rates" date: "2026-10-30" --- # Jobs, Labor Rates, and Record Work improvements - **Date:** October 30, 2026 - **Applies to:** NORDVEST on the web. - **Action:** Set up your labor rates in **Settings > Invoice rules**. ## Jobs on a service request A visit often has more than one piece of work. Now each piece can be a job. - **Add a job.** On a service request, select **Add job** at the top right. Give the job a title and instructions. Name one asset, an asset group, or no equipment. - **Each job has a number.** Jobs start at J-2001, so the office and the technician can talk about the same work. - **Preset jobs on an agreement.** Add jobs on the **Jobs** card of a service agreement. Each new PM request gets a copy. - **Jobs print.** The work order and **Print Day** list each job with its asset and instructions. - **Record time on a job.** On Record Work, each work row can name a job. Divide the hours of a job across its assets. ![The Jobs section of a service request, with three numbered jobs: two on an asset and one with no equipment](https://nordvestops.com/images/newsletters/jobs-and-labor-rates/jobs-section.jpg) _A note on the iPhone app: it shows jobs now. Until iPhone app 1.3, which is coming soon, you cannot log hours on a job from the phone. Your notes still come over._ ## Every technician on Record Work Record Work now holds a whole crew and a job of more than one day. - **Every visit day is on one page.** The time grid has a **Date** column. Each day keeps its own parts, checks and readings. - **Add to form adds.** Select **Add to form** to add the visit of a technician. A second visit no longer erases the first. ![The Time & travel grid on Record Work, with rows for two technicians on two days, each work row on a job, and Time by Job below](https://nordvestops.com/images/newsletters/jobs-and-labor-rates/record-work-time.jpg) ## Labor rates and travel Invoice rules now know who did the work, when, and how far they drove. - **A rate for each kind of work.** Set Standard, Service agreement, After hours and Holiday rates. Each technician can have their own item for each rate. - **Holidays and weekends.** Add your company holidays. Work on a holiday or a weekend starts at that rate. - **Service area.** Give each branch a list of counties. Then set which drive time and miles you charge, in or outside the area. - **Move your current rules.** Select **Move to labor rates**. The move publishes only when your weekday work bills the same items as before. ![Labor rates on Invoice rules: Standard, Service agreement, After hours and Holiday, with After hours open to show a default item and a technician's own item](https://nordvestops.com/images/newsletters/jobs-and-labor-rates/labor-rates.jpg) ## What's coming next ### iPhone app 1.3 is coming! Jobs will be fully supported in the new version. It also fixes many of the small annoyances you have told us about. Join the TestFlight for early access to the latest versions of the iPhone app: https://testflight.apple.com/join/4EWWc4x2 ### Safety Checklists Build your own pre-job, inspection, and vehicle checklists.